week 14 knowledge transfer in the E-World

E-Business
E business provides the people to communicate and exchange information.
They provide the service to market new product.

The Value Chain in E-Business
The way to exchange and add value to adjacent activity.

A Knowledge-Based Value Chain
Support activity provides  First step is to purchase material , operation , outbound logistics (storing/  distributing product).     

Supply Chain Management
Requires collaboration, knowledge sharing of logistics, and consensus among knowledge workers and suppliers.

Customer Relationship Management (CRM)

The goal is to improve relationship management with customers and supply chain partners.

Critical Operational Components for CRM

Personalization services
Secure services to enforce security rules
Publishing services to document location and meaning of business content
Access services to help users find and access portal content
Subscription services to deliver business content via email, fax, or other media
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